Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Guarantee

  • All your assistance requests will be dealt with in maximum sixty minutes after the ticket or e–mail was received. If your case needs additional assistance from a server admin, we’ll direct the ticket or the email to the person on duty then leave a comment to notify you that more time will be needed for reaching a solution. And if you order our Admin Services package, any of the server administration tasks included there will be completed whenever you want.

  • Top quality support service
  • An Outstanding Client Care Service

  • We will be online for you 24x7x365 to respond to any queries that you may have connected to our Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need assistance with server admin procedures, you can take a glance at our Admin Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Every Linux dedicated servers hosting package is fitted out with our free–of–charge Hosting Control Panel, which sports a detailed knowledgebase and a group of how–to video tutorials. Whenever you need help working with the Hosting Control Panel, just push the Videos or Help buttons located in the top right corner.