Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the user–friendly Help Center section incorporated into our Hosting Control Panel. It boasts a detailed knowledge base with frequently asked questions and exhaustive how–to articles contributed by our expert customer support team.

  • Top quality support service
  • How–To Video Clips

  • If you’d like to watch how an action is accomplished or how an issue is fixed, instead of just reading about it, take a look at our collection of educational video tutorials. They address a variety of different issues and will help you quickly find your way around our Hosting Control Panel.

  • Intuitive help center
  • A 1–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 technical support service and feature a 60–minute response time guarantee. Our accomplished technicians will be online 24x7x365 and will settle any issue that you could chance upon within less than 60 minutes after the client support ticket submission. Normally, an answer will be given to you in less than 20 minutes.