1 hour ticket response
Our team of support engineers is committed to giving quick answers to all your queries. We’ll examine your helpdesk ticket immediately after it’s been received and will reply with a solution to your problem within maximum 60 minutes after the client support ticket submission. Actually, our average ticket response time is 20 minutes.
A Premium–Quality Client Support Service
Our client care staff members possess big experience in the Linux web hosting sector and are trained enough to come up with a fast solution to your problem. If, however, the situation at hand is not within the competency of a technician, the trouble ticket will be sent to a developer or admin for additional assistance.
An Intuitive Help Center Section
Incorporated into the Hosting Control Panel is an intuitive Help section, which offers you different information sources. You can search through a routinely updated knowledge base offering web hosting account administration articles and web site administration articles, watch our how–to video tutorials or take a peek at the F.A.Q. library.