If you have ordered a hosting package and you have some inquiries connected with a particular feature/function, or if you’ve faced some issue and you require help, you should be able to contact the respective help desk support staff. All hosting companies use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, due to the fact that the most effective way to fix a problem most often is to submit a ticket. This form of communication makes the responses sent by both parties simple to follow and permits the customer support engineers to escalate the issue in case, for instance, a sysadmin needs to get involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you will have to use no less than 2 different accounts to touch base with the customer service team and to actually manage the hosting space. Constantly switching between different accounts could sometimes be a drag, not to mention the fact that it takes quite a long period of time for most web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Web Hosting
With a web hosting
from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing through your files or editing different settings. The ticketing system is being monitored 24-7 by our help desk support staff members and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to get support. In contrast with other hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info in relation to any billing or technical issue. Plus, you can see a selection of informative articles, which will help you handle the most commonly faced complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting packages
, was built with one aim in mind – that you should be able to manage everything connected with your account in one single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a question or confront a difficulty, you can touch base with our customer service team representatives immediately without needing to log in to an entirely different system. You can browse your web files or check various settings in your account whilst sending a new ticket or reading the answer to an older one. If you have a lot of tickets and you wish to track down a specific one, you can take advantage of the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a reply in no more than sixty minutes regardless of the nature of your inquiry or issue.