A live chat is one of the channels of communication supplied by some hosting suppliers as part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical support. This way of communication is faster in comparison to a support ticket and it'll make it less likely to misunderstand or misspell a word compared to a call with a representative. What's more, if the trouble that you experience requires some time to be reviewed and resolved, you can do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat assistance service for free as long as you have Internet accessibility even when your hosting provider is located in another country and they don't have a local phone number you can call.
Live Chat Support in Web Hosting
As we believe that numerous issues are usually resolved when you talk to a live person, we supply a live chat service for all our potential and active clients. Our chat is available every day and our customer support representatives can assist you with a variety of questions and issues. If you aren't our customer yet, you're able to learn more about our web hosting packages and the web hosting environment in general to be certain that your web sites will operate effectively on our servers. If you already have an account and you have some questions or you have any kind of issues with any of our solutions, you will be able to get in touch with us through the live chat and we will provide the necessary info or assist you to troubleshoot the issue. You'll need to open a support ticket for certain troubles which need longer time or the expertise of a system administrator, but for a lot of standard problems you'll get help right away.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with all our Linux semi-dedicated hosting packages, you can find the the right answers for any questions you have or have numerous troubles resolved instantly. The service is available each and every day, which means that you will be able to talk to an agent even on holidays and weekends. In case you are not sure which plan is better for your web sites or if our state-of-the-art cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. If you're a current customer, you will be able to find more information about account settings, billing issues along with a number of common tech problems you may experience, for example when you are unable to set up an email account in a client on your computer system. Our live chat will save you lots of time no matter where you are or when you get in touch with us.