In case you are a site owner, a problem can always occur and it doesn’t necessarily need to be connected with the hosting service. For instance, something could go wrong when you bring a software application up to date or some crucial content might be modified or deleted by accident. Whatever the essence of the problem is, you will have to contact the client support team and request them to recover a backup or to assist you in fixing the problem that you are having. How quickly they will do that will predetermine the interval of time that your sites will be offline. For specific websites like community websites or web shops, a continued outage interval too often equals losing visitors and cash. This is why, it’s of paramount importance that you use the services of a company that provides not only a very good customer support service, but also a fast one.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any helpdesk ticket that you post or any email that you send is only sixty minutes, even if you contact us during weekends and public holidays. Whatever the nature of your problem or question might be, we will lend a hand instantly and will give you the required information to solve any problem with your sites. The actual reply time commonly does not exceed fifteen-twenty minutes, so you can just forget about waiting around for hours and hours to get a problem resolved or even worse than that – waiting one whole day only to receive a response that more info is required while nothing’s fixed. We’ll offer you assistance without any delay merely because we are aware of precisely how valuable time can be in the dynamic Internet era. The sixty-minute response guarantee applies to any billing or technical inquiry that you might have concerning our Linux web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our incredibly fast support services. You’ll get a response to any ticket opened via the web hosting Control Panel or e-mail sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to examine and resolve a problem. We’ll supply you with more info in case the solution involves something that should be done on your end. In case you touch base with us during weekends or public holidays, the response time will be the same and since our support team is on duty 24 hours a day, 7 days a week, 365 days a year, you will get instant assistance for any general, technical or billing issue regardless of what time of day or night it is.