Despite the fact that this is not the keyfactor to help you identify a dependable web hosting supplier from a bad one or a reseller from a real supplier, having the option to call and talk with a live person is an indicator that you aren't working with a one-person firm and that you'll be able to reach somebody every time you need support. The telephone support for website hosting services may range from general to expert, so the issues that can be resolved with a phone call vary based on the supplier. Generally, these issues are simpler and feature billing or first level technical issues because more complex matters usually require a support ticket where both you and the sysadmins can track what is going on with a given situation. Nonetheless, having the option to call your provider will save you lots of time and efforts for the countless small issues which may eventually appear when you manage your hosting account.
Phone Support in Web Hosting
In case you choose to purchase one of our Linux web hosting, you will be able to contact our support team via phone for 14 hrs every day. We can help you select the proper package for your web sites as we believe that it's better to discuss such issues with a live person. In case you already own an account, we are able to help you with all sales/billing questions and general issues, even with some technical matters which don't involve too much time or escalation to a system administrator since it will be more convenient to open a ticket for time-consuming matters and have the communication in one place. We now have phone numbers in the United States, Great Britain and Australia, so you're able to call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Hosting
When you want more details for the Linux semi-dedicated hosting packages that we supply, you will be able to call some of the three support lines that we have around the world - in the U.S.A., the United Kingdom and Australia. Thus, you will be able to check ahead of time whether our services are suitable for your sites. In case you're already our client and you own a semi-dedicated account, you have the option to reach us over the phone for fourteen hours a day about any type of billing or common issues. For strictly tech problems you will have to employ our ticketing system in order to get in touch with our tech support since sometroubles simply require additional time to be dealt with, still we will assist you over the phone with lots of minor tech problems as well, saving you the time and efforts.