The support that you will get from your web hosting provider is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an active account. Timely and clear info about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from a genuine web hosting provider and not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it can't access them right away, it is almost certain that you'll wait for a few days in order to have an answer to any question, so your web sites may stay offline for ages. Alternatively, a supplier that offers various ways of communication and has a support team that is available all the time will assist you to right away and help you minimize or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Web Hosting
The customer and tech support services for all our web hosting
packages are round-the-clock, so you can forget all about waiting for a couple of days to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an e-mail message. If you currently have an account, you're able to open a support ticket on top of the other three ways of contact. You'll be able to select the most suitable way to contact us depending on what your location is or what equipment you are using. We are able to help you for almost any webhosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even then the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you are able to take advantage of our 24/7 technical support services even on public holidays. All of your websites will be available constantly and so will we. With many different communication options, you'll be able to pick the best way to get in touch with us and learn more about our services in case you don't have an account yet, or ask for support if you are already our customer. You will be able to call us, start a chat with a live agent, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour response time warranty, though it hardly ever takes over 20 mins to receive assistance irrespective of the complexity of the problem. Using our customer and tech support services, we are there for you anytime you need us, not a few days afterwards.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum reply time guarantee, you will take advantage of prompt support when you get a dedicated server
from our company. Our customer and tech support teams are available 24/7/365, so every time you open a ticket through your billing account or you send an email message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the best option in case the issue involved requires longer time to be solved or when it should be given to our admins, as it is much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to phone us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.